Supervising a Human Error Free Environment 

Ginette Collazo, Ph.D.

Course description

Supervision plays a crucial role in Human Error Reduction and Control. In this fully accredited training, critical factors like preparation, planning, scheduling, communication, among many others, will be discussed. People make mistakes because they can; our systems allow it.

To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved upon and fixed. This course offers practical approaches for supervision on the floor, strategies to get your group in sync and approach issues in GMP related environments by using a specific methodology to correct, prevent and avoid re-occurrence of these issues.

Upon completion of this course, you will be able to:

• Identify human error deriving from supervisors: factors and causes.
• Examine the importance: regulatory and business.
• Define operator error as a Root Cause.
• Explain human error measurement.
• Outline critical common mistakes.
• Define methods to identify trends, track, and predict human error.

COURSE OUTLINE

• Background on Human Error Phenomena
• What is Human Error
• Importance of Human Error Prevention/reduction
• Supervision and Human Error
• Facts about Human Error caused by supervisors and how to avoid it.
• When is operator error the Root Cause?
• How is Human Error controlled by supervision?
• Common mistakes: Memory failures, Overconfidence, Visual Detection, and Vigilance Effectiveness and how supervision can help improve these.
• Types of error
• Human error rates and measurement
• Trending and tracking
• Prediction
• CAPA effectiveness